If you do not agree to be bound by these terms and conditions, you may not place your order through this site. If, before you place an order, you have any questions relating to these terms and conditions, please contact our Supporter Care team.

Description of products

We make every effort to ensure that the items and descriptions provided in our online shop are accurate. Please note that all sizes are approximate, and colours and designs may vary. If, when you receive the goods, you are not satisfied with our description, you should refer to our returns information below. In the event of a pricing error, we may contact you before delivery to offer you the goods at the correct price, or a full refund.

Delivery

We ship within the United Kingdom, including the Channel Islands and the Isle of Man. All orders will be sent to arrive within 14 days of your order being placed with us. We use Royal Mail second class mail to send standard and large letters, and small and medium parcels. Where necessary, we send larger parcels using a secure courier service.

Postage and packaging is charged according to the size and weight of your order, and will be shown at the checkout before payment.

Orders from overseas

We are unable to ship goods overseas. This includes printed publications, alert cards and merchandise, such as T-shirts, pin badges and wrist bands. Overseas memberships and events registrations are welcome.

Returns

You have the right to cancel your order and request a refund, within 14 days of receipt of the goods. Refunds will be made at the price paid and recorded on the order, including delivery charges . This does not affect your statutory rights.

Goods must be returned with all relevant packaging and labels, in a condition in which we can sell them for full price. Please include your full name and address, and state the reason for the return.

Returns should be sent to:

The National Autistic Society – Enterprise Campus
Fulfilment Centre
Luxborough Lane
Chigwell
IG7 5AB 

Please send any returns enquiries to Supporter Care.

Cancellations

If for any reason you change your mind and wish to cancel your order, we will be happy to refund you the price paid and recorded on the order, including full delivery charges. To cancel an order, please email Supporter Care. We will then arrange to recover any goods already sent to you before issuing your refund. This does not affect your statutory rights.

Vouchers and promotional discounts

1. Promotional discounts and vouchers do not necessarily apply to orders placed by telephone or mail. Please check before placing your order. Vouchers may not be exchanged for cash equivalents, or applied retrospectively to orders already accepted.
2. 'Membership discount' may be provided, for certain products, as a benefit of a valid and current subscription to National Autistic Society membership.
3. Any relevant membership discount will be applied automatically to your order and shown in the summary at the online shop checkout. If, before purchase and while you are signed in to the website, the discount is not shown on eligible items, please place your order over the telephone with Supporter Care, providing your membership number, to gain your discount.
4. Membership discounts not applied automatically to eligible online orders are non-recoverable. Please contact Supporter Care, and provide the email address used to set up your website account, to ensure future order discounts.

Sale items

We may occasionally offer some books and other products at a discounted price. Such items, when offered for sale, will have been available to purchase from us at full recommended retail price (RRP) for at least 28 consecutive days in  the previous six months, from commencement of the reduction. Any reduced prices will revert to the full RRP when the sale ends, and remain effective for at least 28 days in the three months after the offer ends, except where products are identified as clearance items during the sale. All other terms and conditions apply for the duration of the sale. 

Please note: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Revised: 21 December 2021