Our charity has worked with East Midlands Railway (EMR) to support efforts to make public transport more accessible and inclusive for autistic people and their families.

EMR took part in our Autism Champions training, a specialist programme which equips selected staff with the knowledge and resources to deliver autism awareness workshops to colleagues across the organisation. The goal is to build understanding, break down barriers, and foster a more supportive environment for autistic customers.

The training was part of a wider Department for Transport-funded project designed to reduce social isolation and improve the experience of public transport for autistic individuals. As a result of this work, EMR achieved the Autism Friendly Award for the Skegness to Nottingham line.

The impact of this initiative is already being felt by customers. Nick, a regular traveller, shared how he was supported by EMR guard Becky Parkhouse on a recent journey. Becky noticed that Nick was overwhelmed, checked to see if he was OK, and made sure he didn’t miss his stop.

Nick and Becky shared their experience as part of our It’s How You Show Up campaign to educate people about the small changes they can make to show up for autistic people and their families.

Nick said: “Becky was so kind and really made me feel less anxious as I made a journey from my hometown to London.”

Becky said: “I personally don’t feel I did anything that any of my colleagues wouldn’t have done. It is an important part of our role to always remain vigilant. This includes keeping an eye out for any vulnerable or distressed passengers who may require assistance, and offering support where required.

“It gives me great job satisfaction to know my approach had such a positive impact and Nick felt supported – which hopefully made his journey just that little bit more enjoyable.”

Philippa Cresswell, Customer Experience Director at East Midlands Railway, said: “We understand that small gestures of support can have a big impact on autistic people and a little understanding can go a long way.

“It’s encouraging to see how the training our staff have received is already making a difference, with colleagues like Becky helping passengers feel more comfortable and supported on their journeys.”

Christine Flintoft-Smith, Head of Autism Accreditation and Projects at the National Autistic Society, said: “Travelling on public transport can be challenging for autistic people and their families due to uncertainty, difficult sensory environments, inaccessible information, and a lack of understanding about autism.

“It’s so important for transport companies like East Midlands Railway to show up for autistic people and their families by taking steps to better support autistic passengers, so they can make comfortable journeys and improve their quality of life.”

Further information

• Read more about our It’s How You Show Up campaign.
• Read our Empowering Autistic Travel Research Report.
• Read more about our Accreditation and Training.
• Read more news from East Midlands Railway.