We're committed to listening to what you have to say. Your feedback gives us an opportunity to review and improve all that we do.
 

Comments and compliments

Please get in touch with us by the following methods:

Email: Your.Views@nas.org.uk

Write to us at:
National Autistic Society
Weston House
42 Curtain Road
London EC2A 3NH

If you send us feedback:

• you will be listened to and we will acknowledge your feedback
• you will be treated with respect
• we will make sure your compliment or comment is fed back to the relevant team or department.

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Complaints

A complaint is an expression of dissatisfaction, where you need a response from our charity, not just acknowledgement that we have received your feedback.

If you make a complaint:

• you will be listened to
• you will be treated with respect
• your personal details when you make a complaint will be shared only with those people directly involved with processing, investigating or responding to your complaint
• your complaint will be dealt with in the timeframe and in the manner set out in our complaints policies
• if you want to complain about our schools and children’s services, we will follow this policy
• if you want to complain about any of our other services, we will follow this policy. The policy applies to complaints about: fundraising, membership, campaigns, adult residential and community services, autism centres, student support, communications and marketing, and supporter care services, including helplines
• we will explain the process to you in our acknowledgement, which we will aim to send to you within five working days of receiving your complaint. This will also provide information relating to the timeframes expected to investigate your complaint. 

Can I get help to send my complaint?
 

Yes, you can ask anyone you trust to help with your complaint. This can be a friend, relative, a carer or an advocate.

If someone emails us or calls us on your behalf, before we can proceed with the complaint they will be asked to confirm that they have the right or permission to do so and may be required to provide evidence of their identity and authority to act on your behalf. We need to check this to ensure we are processing your complaint in line with data protection legislation and regulation.

Complaints can be sent to us using the following methods:

Email: Your.Views@nas.org.uk

Write to us at:
National Autistic Society
42 Curtain Road
London 
EC2A 3NH

If you or the person you are helping to complain attends one of our schools, or we support you in one of our other services or branches, you can also make your complaint in person by talking to a member of staff or a branch volunteer.